Release Date: 31st January, 2024


  • E-invoice rejection reasons:

E-invoices rejection reasons are now displayed in the invoice timeline along with the reason for rejection for both transporters and shippers. The reason will be conveyed via email notifications as well.

  • Returns Management: 

    Returns management in Pando encompasses processes like authorization, tracking, and optimizing logistics for returned goods. It offers real-time visibility for returns, assigns vehicles on empty legs for picks, provides alerts and notifications for better coordination. Efficient returns management in TMS is vital for enhancing customer satisfaction, reducing costs, and optimizing inventory control throughout the reverse logistics process. A spate of new capabilities have been introduced in returns management for this release:
    • Creating returns: For forward leg shipments ( Primary, Secondary), Transporters users now have the ability to mark the return quantity for each material in the documents section. This allows transporters to quickly identify materials that have been damaged in-transit and mark them for returns.

    • Managing Payments for returns: Pando now introduces capability for managing payment details related to returns. A new 'Payment Settlement' page, similar to the existing Pay Wallet, has been introduced in the Deliveries module. This page contains data like Return shipment ID, status, Forward shipment ID, and Unique Material Invoice numbers. Users can filter by Destination Depot and Payment Settlement status and search using various IDs and invoice numbers.

    • Rescinded Return Requests: When return requests are rescinded by L1 or L2 users, the raised requests are now maintained on Pando to ensure a comprehensive record for future auditing and reporting purposes. This data will be organized within a folder structure based on year, client ID, depot ID, and month for a period of six months.

    • Notifications: Email notifications are now sent for return requests. Along every step of the process, shippers and transporters will receive notifications informing them of the status.

  • Shipment edit reasons:

    With this release, administrators can now enable users to capture reasons as to why a shipment was edited. This helps shippers measure everytime a shipment is edited and find common reasons why a carrier, vehicle type, or vehicle requirement date may be changed and work with relevant stakeholders.

    The following reasons can be captured:
    • Truck type not available with transporter 
    • Transporter not available 
    • Transporter not responsive
    • Others - Min 15 Character and max 150 character  

  • Address maintenance at state-GST level

    With this release, we now have the ability to add and store addresses for transporters at the state GST-level. This will also be reflected in the invoice where the address of the state where the service was rendered will be displayed.

  • Proforma Invoices

    Proforma invoices will now be rendered in a lighter shade in order to help show distinction with approved invoices.