Pando works constantly to improve the experience across all our Product suites. For the month of February ‘23, here’s a summary of all the changes we are rolling out:



Introducing new SLAs for shipments and other changes under core fulfilment: 


  • SLA for Inbound shipments: With this release, Pando now extends acceptance and arrival SLA for inbound indents as well. This allows users to define SLAs for return and vendor movements on the Admin settings page.


  • Transporter profile revamp: The Transporter Profile Page has been revamped to aid with better accessibility. Transporters can now add and maintain relevant documents such as FSSAI certificates and other details such as HSN/SAC codes for shippers to be able to review them regularly.

  • Restricting duplicate lorry receipts: Pando now prevents duplicate LR numbers being input in the system. Pando checks for and accepts only those LR numbers that have not been used for other shipments. If a repetitive LR number is added, Pando will flag the same as an error.


Lane level improvements in load planning

Share of business contracts can now be overwritten at the lane level and the history of all such changes will now be maintained by Pando. Users can analyze the price changes and derive insights into the share of business and take action accordingly.


More transporter associations under master data management

An option has been introduced in Transporter Master to associate depots to a transporter. This prevents users from assigning indents to a transporter who doesn't operate in the area. Only transporters associated with the depot will be displayed for selection. This reduces transporter rejections. Users can assign this association during the upload of a transporter. 


This brings with it changes in the Indent flow. For Open Indents, the user will only be displayed transporters who do not have a contract for the lane with the shipper.


Bringing in granularity in shipment tracking


  • Halt details: Halt details will be displayed under the timeline for any indent. They will also be displayed in the track-and-trace dashboard. The start and end-time of the halt will be displayed. This will help identify and prevent SLA slippages due to halts and other avoidable delays.


  • Shipper mobile app: The shipper mobile app now gets a map view with a default zoom-in. This allows Shippers view the vehicle’s location in finer detail on the map and track the vehicle better.


Introducing newer capabilities towards route optimization

  • Multi Pick for vendor and return movements: The route master now supports vendor and return movement. This allows shippers to maintain dedicated route contracts for vendor and return movements.


Introducing new computations and reducing scope for errors and discrepancies through newer safeguards in freight payments


  • Setting a date/month cap on invoice delivery for clubbed shipments: With the latest update, Pando is now introducing a configuration that will allow shippers to set a date cap where only shipments delivered in the same month can be clubbed together for an invoice. This is to encourage transporters to settle bills every month instead of accruing them over several months and make the process of audit and approval hassle-free for shippers.


  • Freight calculation for FTL per ton basis: For Full truck load shipments—both multi-pick and multidrop—calculation for per ton contracts will now be done by choosing the maximum of the base-freight of the contracts. This means, the computation will not done on the basis of the total weight of the freight, but on the basis of the slab rate that has been decided upon as a part of the contract. This is to set a minimum base freight that will be deemed acceptable by the transporter.

    For Full truck load shipments—both multi-pick and multi-drop—calculation for per ton contracts will now be done by choosing the maximum of the base freight of the contracts. For all other pickups/drops additional charges, if any, will be added. This logic is applicable for 4 contract types:

    • Per trip

    • Per km

    • Per kg

    • Per ton


  • Base freight and accessorial charges check: With this update, Pando now has safeguards in place for detecting errors in base freight and accessorial charges during generation of invoices. If there are errors in the master or bugs in the system, Pando will flag the same and prevent generation of the invoice. This helps prevent excess/erroneous values from being added to invoices inadvertently.

  • Support for multipick via route master for vendor and return movement: Freight payment now supports computation of multi pick indents calculations for vendor and return movements. Both invoices and wallet entries will be shown under the depot chosen for settings.

  • Introducing state-level GST support in the MDM: With the latest release, GST state codes are now picked up from GSTIN of depot and transporter thereby doing away with the need to store these values.

  • Slabs for indirect slab computation: For per case product category, slab rates are now displayed for each material on the shipment and the invoice screens.

  • PTL slab contracts with weight-based flat rates supported: Pando has now introduced settings to accommodate per kg calculations and flat rate calculations. There are two types of per kg calculations:

    • Direct with rate multiplication: Shipment weight will be multiplied by the slab corresponding to the the weight range it falls in.

    • Flat-rate pickup: Picking the rate directly from the slab corresponding to the the weight range it falls in.

Minimum rate is now supported at slab level in the rate matrix. This is applicable for direct slab computation only, and for flat rates, the “Min rate“ column will have to be used by the client to enter the value.