Glossary of error Codes
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Created by: Gururag Kalanidhi
Modified on: Mon, 17 Jul, 2023 at 12:11 AM
Note: This is a list of all common error codes on Pando. For error codes not covered here, please write to support@pando.ai
Rejection Codes
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No Materials for current ShipTo | Material doesn’t exist in the Dispatched Material Invoice | Client to retrigger the “Dispatched Material Invoice”.
EPOD Auto trigger will happen if it is within 30days rejection bucket.
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| Material Code line item is not available in the Dispatched Material Invoice. | Client to retrigger the “Dispatched Material Invoice”.
EPOD Auto trigger will happen if it is within 30days rejection bucket.
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| GRN Material Invoice number mismatch with Dispatched Material Invoice data. | Client to retrigger the “Dispatched Material Invoice”.
EPOD Auto trigger will happen if it is within 30days rejection bucket.
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| GRN Material MRP mismatch with Dispatched Material Invoice data. | Client to retrigger the “Dispatched Material Invoice”.
EPOD Auto trigger will happen if it is within 30days rejection bucket.
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| GRN received for Indents in Arrived Status. | Client to retrigger the “Dispatched Material Invoice”.
EPOD Auto trigger will happen if it is within 30days rejection bucket.
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Indent in Assigned Status | GRN received for Indents in Assigned Status. | Client to update the following activities, Truck In-> Loading the vehicle.
Client to retrigger the “Dispatched Material Invoice”.
EPOD Auto trigger will happen if it is within 30days rejection bucket.
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Indent in Cancelled Status | Indent got cancelled due to NO activity in the indent. | |
Indent in Delivered Status | Indent is in Delivered Status. | Check before the GRN is getting retriggered for delivered cases.
No Action is required as the indent has already in Delivered Status.
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Indent in Indented Status | GRN received when the indent did not moved to dispatched status. | Client to update the following activities, Truck Assignment-> Truck In-> Loading the vehicle.
Client to retrigger the “Dispatched Material Invoice”.
EPOD Auto trigger will happen if it is within 30days rejection bucket.
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Release date should be between Dispatched and Current Time | Truck release time at the destination is recorded before the dispatched time in Pando against the shipment. | Use Special TruckOut Permission by the SuperAdmin to overwrite the TruckOut timestamp of the shipment.
EPOD Auto trigger will happen if it is within 30days rejection bucket.
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Reported date should be between Dispatched and Released Time | Truck reported time at the destination is recorded after released truck or before the dispatched time. | Use Special TruckIn Permission by the SuperAdmin to overwrite the TruckIn timestamp of the shipment.
EPOD Auto trigger will happen if it is within 30days rejection bucket.
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Shortage should be greater than 0 | Shortage value cannot be 0 or negative for sensitive material transport. | Client to update the GRN Shortage value in SAP and trigger the EPOD/GRN to move the indent to delivered status.
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Damage should be greater than 0 | Damages value cannot be 0 or negative for sensitive material transport. | Client to update the GRN Damage value in SAP and trigger the EPOD/GRN to move the indent to delivered status.
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Carton Damage should be greater than 0 | Carton Damage value cannot be 0 or negative for sensitive material transport. | Client to update the GRN Carton Damage value in SAP and trigger the EPOD/GRN to move the indent to delivered status.
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Dispatched Material Invoice Rejection Code | | |
| Material doesn’t exist in the Pando Material Master. | Client to retrigger the material code from SAP.
Client to retrigger the Dispatched Material invoice on successful transaction of Step 1.
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| Ship To doesn’t exist in the Pando Consignee or Depot Master. | Client to create/trigger the Consignee(from SAP) /Depot with Gate.
Client to retrigger the Dispatched Material invoice on successful transaction of Step 1.
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| Sold To doesn’t exist in the Pando Consignee or Depot Master. | Client to create/trigger the Consignee(from SAP) /Depot with Gate.
Client to retrigger the Dispatched Material invoice on successful transaction of Step 1.
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| Gate doesn’t exist in the Pando Depot Master or Empty data was sent to Pando in the gate reference ID in the payload. | Client to create the Gate under the depot which has a problem in Pando Application.
Client to retrigger the Dispatched Material invoice on successful transaction of Step 1.
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| Weight or Volume is not provided in the Material invoice payload from ERP system. | Client to update the Weight or Volume in SAP.
Client to retrigger the Dispatched Material invoice on successful Step 1.
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| Deliveries already processed and No duplicate deliveries allowed to create a new indent. | Client can write an email to AM/ support@pando.in to change the config post taking business approval from Client project Head.
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Weight / Volume unit not available | Weight or Volume Unit is not provided in the Material invoice payload from ERP system. | Client to update the Weight or Volume Unit in SAP.
Client to retrigger the Dispatched Material invoice on successful Step 1.
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| Quantity value is missing in the material invoice payload. | Client to update the Quantity Value in SAP.
Client to retrigger the Dispatched Material invoice on successful Step 1.
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| Weight value is missing in the material invoice payload. | Client to update the Weight Value in SAP.
Client to retrigger the Dispatched Material invoice on successful Step 1.
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| Volume Value is missing in the material invoice payload. | Client to update the Volume Value in SAP.
Client to retrigger the Dispatched Material invoice on successful Step 1.
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| Invoice Date is in Incorrect Format | Date format should pre-set as MM-DD-YYYY
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Weight is missing / Weight is not available in master | Weight value is not available in the Pando Material master. | Client to update the material code’s Weight in SAP and retrigger it.
Client to retrigger the Dispatched Material invoice on successful transaction of Step 1.
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Volume is missing / Volume is not available in master | Volume value is not available in the Pando Material master. | Client to update the material code’s Volume in SAP and retrigger it.
Client to retrigger the Dispatched Material invoice on successful transaction of Step 1.
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Gururag is the author of this solution article.
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