| Product/Cloud | Lifecycle Stage/Fulfilment Stage | Notification | Purpose | Mode of notification | Which application will be recipient? |
| Core Fulfilment | Master Data Upload | Welcome message with OTP | A welcome message is sent to the driver when they are added to the carrier network | SMS | Carrier (Driver will receive the notification) |
| Core Fulfilment | At Carrier creation in master | When a carrier is created by the shipper on Pando, a notification is sent to the carrier's email. | Email and SMS | Carrier | |
| Core Fulfilment | Shipment Creation and acceptance | At Shipment creation to Carrier | When a shipment is assigned to a carrier, a notification is sent to the carrier's designated email. | Email and SMS | Carrier |
| Core Fulfilment | Carrier rejects Indent | When the carrier is unable to accept the assigned indent and rejects the same, a notification is sent back to the shipper. | Shipper | ||
| Core Fulfilment | Change of Vehicle Type by Carrier | When the carrier opts to change the vehicle type for the accepted indent, then a notification is sent to the shipper to keep them informed of the same. | Shipper | ||
| Core Fulfilment | Spot Bidding | RFQ creation | When a spot bid is created, a notification is sent to all carriers operating in the lane. | Email | Carrier |
| Core Fulfilment | RFQ Acceptance | When the spot bid sent to the carrier gets accepted | Shipper | ||
| Core Fulfilment | RFQ expiry | When the spot bid sent for an indent is expiring | Carrier | ||
| Core Fulfilment | RFQ Rejection | When the spot bid sent to the carrier gets Rejected | Carrier | ||
| Core Fulfilment | Dispatch | Shipment Dispatch | When a shipment has been dispatched to the consignee, a notification is sent to the consignee. | Email and SMS | Consignee |
| Core Fulfilment | Transit | Daily trigger with Shipment Expected Delivery date/time | A notification is triggered everyday with the expected delivery date/ time for the shipment. | Consignee | |
| Core Fulfilment | Delivery | ePOD consensus | To certify the proof of driver/carrier, a message with an OTP is sent to the Consignee to accept the delivery and sign-off on the delivery. | Carrier/Driver | |
| Payment | Wallet Debits | Wallet entry created | A notification is triggered when debits to the carrier's wallets are generated. This is to convey the debits that have been factored into the invoice. | Carrier | |
| Payment | Wallet entry disputed by carrier | When a wallet entry is disputed by the carrier, a notification is sent back to the shipper. The carrier can also request to waive off the charges. | Shipper | ||
| Payment | Invoice processing | Invoice pending for approval | A notification is triggered everyday with the consolidated list of invoices that are pending approval. This notification is sent to the shipper. | Shipper, Carrier | |
| Payment | Checker returns invoice to Carriers | When the Shipper's logistics team sends the invoice back to the Carrier with comments/feedback or changes that need to be waived off. | Carrier | ||
| Payment | Approver rejects invoice to Checker | When the Shipper's finance approval team rejects the invoice and sends it back to the logistics team with comments explaining why the invoice has been rejected. | Shipper | ||
| Payment | Invoice marked approved | A notification is triggered everyday with the consolidated list of invoices that have been approved. This email is sent to the Carrier. | Email | Carrier |
Note:
- All SMS notifications will be triggered and sent via the client's SMS gateway. Integration to the client's SMS gateway will be set up during the implementation phase.
- SMS notifications are supported only in India.