Customer Name: Signifiy
Issue: The desired transporter was not being listed in the Indent creation screen (Ticket Number: #1952)
Investigation: Checked if there are any active contracts available for the particular transporter within the given source and destination in the rate matrix.
Observation: No active contracts were found in rate matrix within the given source and destination for the transporter.
Solution: Suggested the User to get in touch with their Organisation's Freight Master Data Manager to update the freight details in the rate matrix for this particular transporter.